Refund policy

Return & Exchange Policy

We don't offer any return.
vogzy.com aspires to ensure that our customer is completely happy and we endeavor to provide the best to you. In order to deliver you the correct and right product, our team of experts do a rigorous check in terms of the fabric's impeccable quality, it's color, it's quantity as per the order number and code before it's ready for dispatch. Our terms of Returns/Exchange and Refund Policy are as follows: -

Please Note: Following products are NOT returnable & exchangeable unless defective.

  • Fabrics measuring below 3 meters in length
  • Products bought on Sale
  • Fabric Book
  • Make to order
  • Test Fabrics
  1. When Product is Defective or Damaged

1.1. REFUND POLICY

  • In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.
  • Discounts on a bulk order valued INR 10000, or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
  • Vogzy shall arrange pickup from your delivery location. Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by own, and share a scanned copy of the receipt via email/WhatsApp. Vogzy shall refund shipping charges as per the receipt.
  • All refunds are by default processed as store credit of equivalent value which a customer can use to buy products on www.vogzy.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into source (pre-paid) or bank account (Cash-On-Delivery).

1.2. COVERED as Defect or Damaged

  • Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked
  • The fabric is abruptly torn and is not usable
  • The structure is loosely woven in part or areas, or weave is damaged or torn
  • Weight per meter varies more than 25%

1.3. NOT COVERED as Defect or Damage

  • Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
  • Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
  • Any fabric ordered below 3 meters of measurement doesn’t qualify for return.

1.4. Exchange

  • Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
  • Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.

1.5. Conditions of Returned Products

  • The tags on the product should be intact.
  • The product should be unwashed, unused, unstitched and in an undamaged condition.
  • The item needs to be returned along with the original packaging.
  • Sale products will not be returnable or exchangeable except in case of defect.
  1. When Customer Changed His/her Mind, or Did Not Like the Product

2.1. Refund Policy

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 3meters), Vogzy shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 2 weeks days from the date of receipt of returned order back at the shipping source.

2.2. Conditions of Returned Products

  • The tags on the product should be intact.
  • The product should be unwashed, unused, unstitched and in an undamaged condition.
  • The item needs to be returned along with the original packaging.

DISCLAIMER FOR COLOR & DESCRIPTION

The details of the product (for instance weight, color, size, etc.) quoted with the product displays are only the approximate values. Slight variation on the actual color is possible from how it appears on the website. We assure you regarding the quality of our products.

If you still have any query about our return & exchange policy
kindly drop us an email at care@vogzy.com.

We will reply to you within 1-2 working days.